We focus on the pursuit of product quality and excellent customer service. We are committed to providing a comfortable and peaceful purchase experience for each customer. But to make sure the recipient's name, delivery address, and phone number are correct, otherwise, we will not be responsible for lost goods.
If you want to cancel the order, please contact our customer service within 6 hours after placing the order and before the goods are shipped. We cannot cancel the order while the package is in transit. Thank you for your understanding.
We assume full responsibility for products that have been defective due to incorrect packaging, any obvious damage to your products on arrival or during transportation. Please check the packaging when you receive the goods. If you find any damage, please record it when you sign for it. If the items in the package are damaged on arrival, please send the photos to firstname.lastname@example.org and we will handle the insurance claim on your behalf.
You don't need to pay return shipping fees for the damege product during the shipping.
Exchanges (if applicable)
We only replace defective or damaged items. If you need to exchange for the same product, please send an email to email@example.com and you will get the return address where the product will be sent to. You are responsible for all return shipping costs. We recommend that you use USPS or DHL to send returns. Praesidium Armor is not responsible for lost returns.
PRAESIDIUM ARMOR return policy lasts 30 days without any reason after receiving your product, if you are not satisfied within 30 days, please follow these guidelines to get a return/refund.
1. If you are unsatisfied for whatever reason, this happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item, please contact our 24-hour support staff at firstname.lastname@example.org. We are happy to return any unopened, undamaged, unused, and unexpired product within 30 days. (Please note that you need to bear the return shipping actual cost yourself, )
2. To be eligible for a return, your item must be in the same condition that you received it. please contact email@example.com to get the return address. (Please be sure to contact us to get the correct return address, returns without contact will not be refunded).
3. After receiving and reviewing your return, we will send you an email to notify you that we have received your returned product. We will also notify you to approve or reject your refund. Once the product has been returned, a FULL refund will be processed. From the date of receipt of the goods, please allow 2-5 business days for us to process the refund.
If the order contains two or more products, but the customer only wants to return one of the products, please contact our 24-hour support staff at firstname.lastname@example.org to obtain the return address and return confirmation.
Once the product is returned to the return address, we will process a partial refund based on the quantity of the product.
Once the product is returned and accepted at the return address, the customer will receive a full refund, and it may take 2-5 business days for the funds to appear in your bank account.
Delayed or lost refund (if applicable)
If you have not received a refund, please check your bank account again first.
Then contact your credit card company, it may take some time for your refund to be officially released.
Next, contact your bank. There is usually some processing time before refunds.
If you have completed all of these actions but have not received a refund, please contact us at email@example.com.