1. What do I need to do to request a return or exchange?
1. Obtain a return or exchange authorization by sending us an email to firstname.lastname@example.org to explain the reason for the return or exchange. Please use or indicate your order number as a precaution. Unless otherwise stated on the product description page, a return or exchange request must be submitted within 30 calendar days of receipt of the shipment.
2. When we agree to your return or exchange, we will give you a return address and a statement, including: (1) Your return request has been confirmed, (2) Your return must meet our above requirements: The packaging is intact, the product is unused, no damage, no peculiar smell, and no deformation.
3. The return cost shall be borne by yourself. We encourage the use of USPS uniform shipping rates when returning products to provide better protection. The customer must ensure that all returned packages are accompanied by a receipt and signature confirmation. We strongly recommend that you insure your package, if the package is lost/damaged in transit, we cannot refund unreceived items.
When we receive your return, we will process your refund immediately. If it is a replacement, we will also mail you the new product on the day of return (except for the shipping cost of the product return, you have no other additional costs)
2. How long will it take for me to receive a refund or exchange the product？
1. The refund time is calculated from the time we receive your return. Usually, the refund includes two aspects. First, we will initiate a refund immediately after receiving the return. It is about 1 to 2 working days. Second, It may take about 2 to 3 working days for your bank to receive and update the refund. The total time required is 2-5 working days.
2. The time to replace the product is also calculated from the receipt of your return. We will re-mail the product to you according to the new order method. It will take about 7 to 16 days. Expedited mailing (you need to pay an additional fee) can be within 10 days.
3. What costs will be incurred for the product I apply for a refund or replacement, and how much will it cost？
1. You need to bear the mailing cost of the return, depending on your residential address. If it is a replacement, you only need to pay the returned mailing fee to replace the product, and we will be responsible for the shipping cost of re-mailing the new product.
2. If the product has been used or damaged, or it has been more than 30 days since you received the package, we will not accept returns.
3. If we agree to a refund, we will give the full refund to your account as soon as possible, and no other fees will be incurred.
4. If your order exceeds 2 pieces and you want to return one of them, please contact us（email@example.com) first to confirm the refund amount.